Question 1

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

Our MOQ varies by product category. Generally, for bulk exports, we require a minimum of one 20ft container. However, for high-value items or trial orders, we can discuss flexible pallet-based arrangements. Please consult our sales team for specific product details.

Question 2

Do you facilitate international shipping and customs documentation?

Accepted Answer

Yes, we handle end-to-end logistics. Our team manages all necessary export documentation, health certificates, and customs clearance procedures to ensure smooth delivery to your destination port. We offer Incoterms such as FOB and CIF.

Question 3

Can I request samples before placing a bulk order?

Accepted Answer

Absolutely. We encourage quality verification. Samples are available upon request to ensure our products meet your specifications. Courier charges for samples are typically covered by the buyer but may be reimbursed upon confirmation of your first commercial order.

Question 4

What are your standard payment terms?

Accepted Answer

We offer flexible payment options to suit your needs. Our standard terms include T/T (Telegraphic Transfer), L/C (Letter of Credit), DLC (Documentary Letter of Credit), and SBLC (Standby Letter of Credit). Specific terms are negotiable based on order volume and partnership duration.

Question 5

Do you offer private labeling (OEM) services?

Accepted Answer

Yes, we support private labeling for select product lines. We can work with your brand team to package products according to your design and labeling requirements, subject to minimum volume commitments.

Caffè

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